Estonian Hotel and Restaurant Association

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Classification System

Brief Overview of Requirements for Hotels with Stars

Here you can download the complete catalogue of criteria.

 

Brief overview of criterias:

 

 

  • 100 % of the rooms with shower/WC or bath tub/WC
  • Daily room cleaning
  • 100 % of the rooms with colour-TV together with remote control
  • Table and chair
  • Soap or body wash
  • Reception service
  • Facsimile at the reception
  • Publicly available telephone for guests
  • Extended breakfast
  • Beverage offer in the hotel
  • Deposit possibility

  

  • Breakfast buffet
  • Reading light next to the bed
  • Bath essence or shower gel
  • Bath towels
  • Linen shelves
  • Offer of sanitary products (e.g. toothbrush, toothpaste, shaving kit)
  • Credit Cards

   

  • Reception opened 14 hours, accessible by phone 24 hours from inside and outside, bilingual staff (German/English)
  • Three piece suite at the reception, luggage service
  • Beverage offer in the room
  • Telephone in the room
  • Internet access in the room or in the public area
  • Heating facility in the bathroom, hair-dryer, cleansing tissue
  • Dressing mirror, place to put the luggage/suitcase
  • Sewing kit, shoe polish utensils, laundry and ironing service
  • Additional pillow and additional blanket on demand
  • Systematic complaint management system

    

  • Reception opened 18 hours, accessible by phone 24 hours from inside and outside
  • Lobby with seats and beverage service
  • Breakfast buffet or breakfast menu card via room service
  • Minibar or 24 hours beverages via room service
  • Upholstered chair/couch with side table
  • Bath robe and slippers on demand
  • Cosmetic products (e.g. shower cap, nail file, cotton swabs), vanity mirror, tray of a large scale in the bathroom)
  • Internet access and internet terminal
  • „À la carte“-restaurant

     

  • Reception opened 24 hours, multilingual staff
  • Doorman-service or valet parking
  • Concierge, page boy
  • Spacious reception hall with several seats and beverage service
  • Personalized greeting for each guest with fresh flowers or a present in the room
  • Minibar and food and beverage offer via room service during 24 hours
  • Personal care products in flacons
  • Internet-PC in the room
  • Safe in the room
  • Ironing service (return within 1 h), shoe polish service
  • Turndown service in the evening
  • Mystery guesting
About AssociationMain ActivitiesStatutesMembersContactAwards of the YearCo-operationEvents calendar
Management of AssociationCommissionsSecretariatThe Board
Benefits of MembershipWho Can Become MembersMembership ApplicationMembersMembership Fee
Valid Hotel and Motel Classification SystemClassification RequirementsHow to ApplyClassification ApplicationClassification FeeClassification CommitteeClassified Hotels in EstoniaHotelstars Union CVI and logo
Professional Qualification Committee
Food Committee
Job Opportunities in HotelsEHRA StipendsTrainingPractice OpportunitiesWork and career
EAS Tourism StatisticsInternational StatisticsBank of Estonia statistics